PMTech Water Solutions ("PMTech", "we", "us", or "our") respects the privacy of our customers and business contacts. This Privacy Policy explains how we collect, use, store, and protect information when customers communicate with us through WhatsApp and other business communication channels.
1. Information We Collect
When you communicate with PMTech, we may collect information such as:
- Your name
- Phone number
- Company or organization name
- Messages and communications sent to or received from PMTech
- Product inquiries, quotations, orders, and service requests
- Documents, images, or other files voluntarily shared with us
- Information necessary to provide sales, technical support, maintenance, and after-sales services
2. How We Use Your Information
We use this information for legitimate business purposes, including:
- Responding to customer inquiries
- Preparing quotations and processing orders
- Providing technical support and after-sales services
- Maintaining records of customer communications
- Managing customer relationships
- Assigning and following up customer requests with our sales and support teams
- Improving our products and services
3. WhatsApp Communications
PMTech may use WhatsApp Business services provided by Meta Platforms and its affiliates to communicate with customers.
Messages exchanged with PMTech through WhatsApp may be securely integrated with our internal customer relationship management and ERP systems in order to maintain communication records, coordinate customer requests, and provide continuity of service.
We do not sell WhatsApp conversations or customer personal information to third parties.
4. Data Storage and Security
Customer information and communication records may be stored in PMTech's business systems, including our ERP and customer management systems.
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to customer information is limited to authorized personnel who require it for legitimate business purposes.
5. Sharing of Information
We may share information with service providers where necessary to operate our business communication and information systems, including WhatsApp/Meta and technology service providers.
We do not sell or rent customers' personal information.
Information may also be disclosed when required by applicable law or a valid legal request.
6. Data Retention
We retain customer information and business communications for as long as reasonably necessary to provide our services, maintain business records, fulfill contractual obligations, resolve disputes, and comply with applicable legal and regulatory requirements.
7. Your Rights
You may contact PMTech to request information regarding personal data we hold about you or to request correction or deletion of your personal information, subject to applicable legal and business record-retention requirements.
8. Data Deletion Requests
Customers who wish to request deletion of their personal information may contact PMTech using the contact information below.
Please include sufficient information to allow us to identify the relevant records and process the request.
9. Third-Party Services
Our services may interact with third-party platforms, including WhatsApp and Meta services. These platforms may process information according to their own privacy policies and terms.
10. Changes to This Privacy Policy
PMTech may update this Privacy Policy periodically. Any changes will be published on this page together with the updated revision date.